Jenna Rae Cakes is looking for a Part-Time Retail Associate to join our sweet team at The Forks!
If you love creating magical customer experiences, talking all things treats, and working in a fun, fast-paced environment, we’d love to meet you!
📍 Location: Forks Market Rd, Winnipeg, MB
🧁 Availability: Evenings and Weekends
What you’ll do:
☺︎ Greet guests with a warm smile and help them find their new favourite treats
☺︎ Share your knowledge about our flavours, ingredients, and products
☺︎ Assist with purchases and keep our shops sparkling and fully stocked
☺︎ Work alongside our team to keep things running smoothly—even during our busiest times
We’re looking for:
☺︎ A positive, customer-focused attitude
☺︎ Great communication skills
☺︎ Someone who thrives in a team environment
Qualifications:
☺︎ 1+ years in a customer service–driven job required
☺︎ Experience in a restaurant or retail environment is an asset
☺︎ Ability to work well independently and with others
Perks:
☺︎ 30% staff discount on all the treats you love.
How to Apply
All qualified applicants are welcome to apply via email us at trevor@jennaraecakes.com with their cover letter and resume. While we graciously thank all individuals for applying, only successful applicants will be selected for an interview.
Jenna Rae Cakes is looking for a Full Time Store Supervisor!
The Store Supervisor acts as the on-site manager ensuring that operations run smoothly and that customers receive exceptional service.
This role involves overseeing daily activities, training staff, managing incoming food delivery app orders, and maintaining a clean and organized workspace.
The Store Supervisor is responsible for creating a positive customer experience and fostering a respectful and motivated team environment.
📍 Location: YWG Airport, 2000 Wellington Ave
🧁 Availability: Monday - Friday, 1pm - 9pm.
What you’ll do:
☺︎ Customer Experience: Ensure that all customers receive exceptional service by treating them with respect and maintaining a positive attitude.
☺︎ Operational Oversight: Manage day-to-day operations during shifts, ensuring that all tasks are completed efficiently and effectively.
☺︎ Staff Training: Train and mentor new and existing staff on best practices, product knowledge, and customer service techniques to ensure high performance.
☺︎ Team Management: Supervise retail associates, providing support and guidance to help them work to the best of their abilities.
☺︎ Order Management: Efficiently manage incoming food delivery app orders, ensuring they are prepared and delivered in a timely manner, as well as ensuring in-store orders are prepared correctly and ready for pick up.
☺︎ Inventory and Waste Maintenance: Place daily orders. Oversee daily inventory management for all products. Monitor stock levels closely to prevent over-ordering and excess inventory. Track, record, and analyze all product waste, including expired, damaged, or unsellable items. Request more product, or send back excessive product, in a timely manner, in correspondence with daily/weekly sales trends.
☺︎ Customer Service: As requested, ensure exceptional customer service by responding to inquiries, processing orders, and supporting the Order Operations Manager with administrative tasks through Zendesk and Shopify.
☺︎ Workspace Cleanliness: Maintain a clean and organized workspace, adhering to hygiene and safety standards to ensure a safe environment for staff and customers.
☺︎ Communication: Act as a liaison between staff and the COO, relaying any issues or feedback to improve operations and customer experiences.
We’re looking for:
☺︎ Leadership Skills: Strong leadership abilities to guide and motivate staff while fostering a positive team atmosphere.
☺︎ Customer-Centric: A commitment to delivering exceptional customer service and creating a welcoming environment for all customers.
☺︎ Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities during busy shifts.
☺︎ Communication Skills: Strong verbal communication skills to effectively interact with customers and staff, providing clear instructions and support.
☺︎ Problem-Solving: Ability to quickly assess situations and implement solutions to ensure smooth operations and customer satisfaction.
☺︎ Reliability: Dependable and trustworthy, capable of managing responsibilities and maintaining high standards.
Qualifications:
☺︎ 1+ years in a customer service–driven job required
☺︎ Experience in a restaurant or retail environment is an asset
☺︎ Ability to work well independently and with others
Perks:
☺︎ 30% staff discount on all the treats you love.
☺︎ Competitive wage.
☺︎ PHSA for full time employees.
How to Apply
All qualified applicants are welcome to apply via email us at trevor@jennaraecakes.com with their cover letter and resume. While we graciously thank all individuals for applying, only successful applicants will be selected for an interview.